FREQUENTLY ASKED QUESTIONS
You can reach us through the Contact page on our website or by email at info@forgotten-happiness.com . We aim to respond within 24–48 business hours.
Yes! Forgotten Happiness occasionally appears at pop-ups and conventions. Follow us on social media for upcoming event announcements.
Yes. Once your order ships, you’ll receive a tracking number via email.
Yes, international shipping is available. Shipping rates and delivery times vary by destination. Customers are responsible for any customs fees or import taxes.
Please contact us within 48 hours of delivery with photos of the issue, and we’ll make it right.
Yes. We accept returns and exchanges within 14 days of delivery, provided the item is unworn, unwashed, and in original condition.
Customers are responsible for return shipping unless the item arrived damaged or incorrect.
To keep your embroidery looking its best:
Wash inside out with cold water
Use mild detergent
Avoid hot water and high heat
Tumble dry low or hang to dry
Do not iron directly on embroidery